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Terms & Conditions
Introduction: These terms and conditions (the "Agreement") apply to the website design project (the "Project") agreed upon between the Client and Siembra Solutions (the "Agency"). By engaging the Agency, the Client agrees to the terms and conditions set forth herein.
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Scope of Work: The Agency agrees to provide website design and development services to the Client according to the specifications and requirements set forth in the project proposal or invoice. Any changes to the scope of work must be agreed upon in writing by both parties.
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Payment: The Client agrees to pay the Agency the amount agreed upon in the Project proposal, in accordance with the payment schedule set forth therein. The Agency will not commence work on the Project until the initial payment has been received. Any additional work requested by the Client outside the original scope of work will be billed separately.
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Timeline: The Agency will provide the Client with an estimated timeline for the completion of the Project. The timeline may be subject to change due to unforeseen circumstances, such as delays caused by the Client, third-party vendors, or technical issues.
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Ownership and Intellectual Property : The Client owns all content and materials provided for use in the Project. The Agency retains ownership of all design and development work created by the Agency, including but not limited to, graphics, software code, and source files. The Agency grants the Client a non-exclusive license to use the completed work for its intended purpose.
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Confidentiality: Both the Agency and the Client agree to keep confidential any proprietary or confidential information shared during the course of the Project. This includes any information pertaining to business operations, financial information, or customer data.
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Termination: Either party may terminate this Agreement upon written notice if the other party breaches any material term or condition of this Agreement. In the event of termination, the Client will pay the Agency for all services rendered up to the date of termination.
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Limitation of Liability: The Agency will not be liable for any indirect, special, or consequential damages arising out of or in connection with this Agreement, even if the Agency has been advised of the possibility of such damages. The Agency's liability for any claim arising out of this Agreement shall be limited to the total amount paid by the Client for the Project.
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Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Agency is located.
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Entire Agreement: This Agreement constitutes the entire understanding of the parties and supersedes all prior agreements, understandings, or communications, whether oral or written, with respect to the subject of this Agreement.
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By engaging the Agency for the Project, the Client agrees to the terms and conditions set forth in this Agreement.
Refund Policy
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Introduction: This refund policy (the "Policy") applies to the website design and marketing services provided by Siembra Solutions (the "Agency") to its clients. By engaging the Agency, the client agrees to the terms and conditions set forth in this Policy.
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Refund Policy: In the expense of time and equipment, The Agency does not offer 100% refunds on any services or products provided. This includes, but is not limited to, website design, development, hosting, maintenance, and support services or any kind of marketing service.
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Change Requests: The Agency understands that changes may be necessary during a new design and development process. For this, The Agency allows unlimited revisions for a max period of 2 weeks, upon receiving the first website design draft. The Client will also have the opportunity to review and provide feedback on the website design for 1 week after launch. The Agency will make every reasonable effort to incorporate the client's feedback and changes into the design. However, once any payment has been made, or website has been launched, no refunds will be offered. Change request prices start at $50 per hour.
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Force Majeure: The Agency is not liable for any delays, errors or non-performance resulting from circumstances beyond its reasonable control. This includes, but is not limited to, acts of God, natural disasters, terrorism, war, or any other event that is beyond the Agency's control.
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Dispute Resolution: In the event of a dispute arising from this Policy, the parties agree to make every reasonable effort to resolve the dispute through mediation. If mediation is unsuccessful, the parties agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association.
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Limitation of Liability: The Agency's liability for any claim arising out of this Policy shall be limited to the total amount paid by the client for the services. The Agency is not liable for any indirect, special, or consequential damages arising out of or in connection with this Policy.
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Modifications: The Agency reserves the right to modify this Policy at any time without prior notice. Any modifications to this Policy will be effective immediately upon posting on the Agency's website.
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By engaging the Agency for website design services, the client agrees to the terms and conditions set forth in this Policy, including the no-refund policy.